Returns Policy

  • Same as above + the following:
  • Returns will not be accepted without Return Authorization . Please call (708) 429-9951 or fill out the customer inquiry form. Make sure to select “website” as the Location and put “returns” in the subject line.
  • Refund amount will be for purchase price plus tax (if applicable).
  • Sorry, shipping charges are non-refundable.
  • Charges for shipping returned products back to us are your responsibility.
  • All returns are subject to inspection and approval prior to issuing credit.
  • In certain instances a restocking fee of 15% may be applied to returned items.
  • Due to the nature of some of the products we sell, certain products are sold with a No Refund, No Return, No Exchange Policy. These products include spas, all chemicals (government regulation), made to order and special order items, custom orders, clearance items, discontinued items, pool liners & winter covers once the box has been opened. However, you are always covered by the Manufacturers warranty against defects.
  • No Refunds/Returns on installed items.


Orders cannot be cancelled after item has been shipped. Should you choose to refuse delivery you will be responsible for the shipping fees both to and from the shipping address.

Custom orders cannot be cancelled.